Autonomous Property Management Ticketing Agent + ThumbGate Safety
What This Agent Does
- Answers tenant maintenance requests 24/7 via Voice and Text.
- Triages requests: Instantly identifies life-safety emergencies (e.g., active flood, gas smell) vs. routine repairs (e.g., dripping faucet).
- Validates the tenant's lease ID and unit number before creating a ticket.
- Syncs directly into Buildium, AppFolio, or Google Sheets.
- Uses ThumbGate to ensure the AI NEVER promises a same-day repair for non-emergencies.
Critical ThumbGate Rules
- Emergency Filter: If words like "fire", "flood", "gas", or "sparks" are missing, block any "Emergency" ticket categorization.
- Repair Capping: Block the agent from authorizing any repair quote > 00 without a human landlord's explicit signature in ThumbGate.
- Duplicate Guard: Block ticket creation if a request for the same unit/category was submitted in the last 24 hours.
Setup
- Link your tenant database (Google Sheets or CRM).
- Configure your emergency on-call contact.
- Load skill:
openclaw skill load property-management-agent
