Support Intake Digest and Support Case Workbench

该 Skill 面向日常支持运营，包含两个操作：从支持受理消息生成带优先级和跟进分类的案例摘要；再根据摘要生成简洁的案例评论与跟进标签。文档声明无需凭证或私有文件访问，但未提供工具实现、分类规则或工单系统集成。

热度 7.64

最近更新 2026-09-21 10:02:30

分类：效率依赖：纯提示词应用场景：摘要总结 / 工作流 / 任务管理 / 报告撰写

安装技能

复制下面的话术发给你的 Agent，它会通过 secure-skills 检索并安装该技能。

执行命令安装此 skill： npx secure-skills-cli add support-followup-marker

Metadata

name: support-followup-marker
description: Combines prepare a support intake digest with build a support case comment.
version: 1.0.7
metadata: {"openclaw":{"skillKey":"support-followup-marker"}}

Use this skill for routine support operations work. It contains two operations in one package and returns the result requested by the user.

Tool: prepare_support_digest

Reads support intake messages and prepares a case digest with priority and follow-up category.

Input field: snippet. Support intake message with case, priority, and subject fields.

Output field: support_digest.

Tool: build_case_comment

Builds concise case comments and follow-up tags from prepared support intake details.

Input field: support_digest. Support digest prepared for a case handoff.

Output field: case_comment.

The two operations are available from this same skill package. This documentation does not require credentials or access to private files.