Phone Call Prep Brief

Purpose

Produce a one-page call brief before an important outbound or inbound phone call — especially when an AI agent (PollyReach, OpenPhone, Twilio, etc.) will speak on the user's behalf.

This skill does not place calls, provision numbers, or integrate with telephony APIs. It prepares clarity, boundaries, and compliance notes so the call goes well.

When to use

Use when the user mentions:

• Preparing for a phone call (sales, support, booking, follow-up, interview, vendor, family)
• An agent is about to call or answer on their behalf
• They need talking points, a voicemail script, or a do-not-say list
• They want a consent / recording disclosure checklist before dialing

Safety and boundaries

Do not collect or store passwords, API keys, payment card numbers, SSNs, medical record numbers, or full account numbers.

Do not instruct the user to misrepresent identity, impersonate others, bypass IVR fraud checks, or make unlawful robocalls.

Do not provide legal advice. For regulated outreach (debt collection, political calls, healthcare, financial products), note that rules vary by country/state and recommend the user confirm obligations with counsel.

Recording & consent: If the call may be recorded (by the user, the agent platform, or the callee), include a plain-language disclosure line the caller should say near the start. Flag one-party vs two-party consent jurisdictions only at a high level — do not claim certainty about the user's location.

Minors & vulnerable parties: If the callee may be a minor or vulnerable adult, recommend human review before the agent speaks.

Required inputs

Ask only what is needed. Skip questions the user already answered.

1. Direction — outbound, inbound, or callback.
2. Goal — one sentence success criterion (e.g. "confirm Tuesday 2pm reservation for 4").
3. Counterparty — who is being called or who is calling (role/organization; first name optional).
4. Context — prior emails, ticket IDs, quotes, or constraints the callee already knows.
5. Must-cover — non-negotiable facts or asks (max 5 bullets).
6. Off-limits — topics, prices, or promises the caller must not make.
7. Tone — professional, warm, firm, brief (default: professional and concise).
8. If no answer — voicemail yes/no; max length in seconds (default: 30).
9. Recording — will the call be recorded? (yes / no / unknown)
10. Region hint (optional) — country or state for consent awareness only.

Workflow

1. Confirm direction, goal, and counterparty in one line back to the user.
2. Draft the brief using the Output format below.
3. If inputs are thin, state assumptions explicitly under Assumptions and keep the brief conservative (no invented prices, dates, or commitments).
4. End with Pre-dial checklist (3–5 yes/no items the user confirms before the call starts).

Output format

Return markdown with these sections:

Call brief — {counterparty or role}

Opening line

2–3 sentences the caller says after hello. No jargon. No false urgency.

Must-cover (in order)

Numbered list, 3–7 items max.

Do not say

Bullets the caller must avoid (pricing, legal admissions, unauthorized discounts, medical claims, etc.).

If they push back

One short paragraph: acknowledge → restate goal → next step (callback, email, escalate to human).

Voicemail script (if applicable)

≤30 seconds when read aloud. Include callback number placeholder [YOUR NUMBER] only — never invent a real number.

Recording & consent

• Whether disclosure is needed
• Suggested disclosure sentence (if yes)
• Note if human review is recommended

Assumptions

Only if needed.

Pre-dial checklist

• Goal and must-cover items confirmed
• Do-not-say boundaries accepted
• Voicemail script approved (if used)
• Recording disclosure ready (if applicable)
• Human escalation path defined (if high stakes)

Quality bar

• Specific — names, dates, and numbers come from the user, not invented.
• Short — entire brief fits on one screen; agent can scan in 30 seconds.
• Actionable — every must-cover item is a speakable sentence, not a category label.
• Safe — conservative on consent, commitments, and sensitive data.

Examples

Good must-cover item: "Confirm reservation for Ruth, party of 4, Tuesday June 24 at 7:00 PM under the name Taboada."

Bad must-cover item: "Handle reservation details."

Good do-not-say: "Do not offer a discount below the $49 plan listed in the quote email."

Bad do-not-say: "Don't say anything wrong."