Customer Onboard Voice Pack

Turn a written customer-onboarding step list into one spoken clip per labeled cue. Deliver 8 to 20 reads. Cover welcome, identity, documents, and first login first.

Scope and adjacent routes

Use this Skill when an enablement team needs labeled customer-onboard clips from the onboarding steps they already wrote.

Route generic narration to voiceover-narration-studio. Route an avatar product tour to app-onboarding-avatar. Route intern day-one avatar lines to intern-onboarding-avatar. Route talking-head onboard lines to cs-onboard-talking.

Read only the supplied onboarding step list. Do not invent an account approval, a KYC finding, or a step not already on the list.

Collect the onboarding steps

Hard inputs are:

• the customer-onboarding step list the enablement team already wrote;
• a pronunciation table whenever product names, brand names, or coined words appear;
• how many clips the pack should contain, or permission to use the default of 10;
• likeness and voice rights when a cloned staff voice will appear.

Reuse already-known language and a frozen voice_id. Ask only for a missing hard input. A count outside 8 to 20 is still doable: confirm that pack size and its live cost.

Do not invent an account approval, a KYC finding, or a step not already on the list. File access is not consent.

If names exist and the pronunciation table is empty, stop and collect the readings.

Plan the free slot list

Write a labeled customer-onboard voice list before any paid clone or speech. Default ten slots unless the team names another count in 8 to 20: welcome, identity, documents, account open, product pick, risk notice, password, first login, support, wrap-up, and extra. Each slot records the spoken line from the written step list and whether it uses a catalog voice or a clone. Omit a default role whose line is missing on the list.

That list is the free visible result. Planning is not approval.

Safe defaults:

• one beatra.speech.synthesize call per slot;
• model: "auto" only when every live speech card supports the language;
• format: "mp3"; speed: 1.0;
• one brand voice for the whole pack.

Keep each submitted input at or below 50,000 characters. Split on sentence boundaries. Write short spoken sentences from the list.

Inspect an authorized clone sample when clone is requested. For a local file, upload only through the bundled client after inspection (scripts/mcp_client.py / beatra.assets.upload). Keep the returned artifact id. Never pass a local path to beatra.voices.clone or beatra.speech.synthesize.

Confirm clone, then speech

Clone and speech are separate paid stages. Each stage gets its own six-field card and its own opaque client_request_id.

If the team wants a cloned staff voice, inspect an authorized sample, read the live voice_clone card, and wait on the clone card before beatra.voices.clone. A found file is not clone consent. Show the clone card and wait:

1. Work — one authorized voice sample (beatra.voices.clone).
2. Credits — the live voice_clone price just read. Do not reuse a remembered number.
3. Count — one paid clone call for this sample.
4. Identity — one new opaque client_request_id.
5. If we stop here — the labeled slot list remains usable.
6. If the balance is insufficient — relay the official message and its top-up URL exactly. Translate the prose; keep the URL. Do not retry until the team says they have topped up.

Before speech, call beatra.models.list for text_to_speech:

{"capability": "text_to_speech"}

Use beatra.voices.list when a catalog voice still needs a choice. Never put a display name in voice. Show the speech card and wait:

1. Work — one spoken onboarding-step cue per named slot (beatra.speech.synthesize).
2. Credits — the live text_to_speech price just read, times the slot count. Do not reuse a remembered number.
3. Count — one paid speech call per slot.
4. Identity — one new opaque client_request_id per slot.
5. If we stop here — the labeled slot list remains usable.
6. If the balance is insufficient — relay the official message and its top-up URL exactly. Translate the prose; keep the URL. Do not retry until the team says they have topped up.

Submit each speech slot once through bundled scripts/mcp_client.py. Poll beatra.tasks.get. Read actual audio MIME, duration, and size, and billing.net_charged_credits. Do not promise the prepaid estimate is the final charge. A script preview is not the audio review.

Review, deliver, and recover

Review that every clip uses the same voice and that names match the pronunciation table and the written onboarding step list. Report only what the host can actually hear. Do not invent an account approval.

After a returned task_id, poll that task. If the create response is lost, search with beatra.tasks.list and verify with beatra.tasks.get before replay. Reuse an ID only with byte-identical arguments. A changed line, voice, or speed is a new card and a new ID. Cancel only when the team asks.

Execution

Invoke every remote Beatra operation only through this package's bundled scripts/mcp_client.py. Put the MCP tool name after call and send one JSON object on standard input.

python3 scripts/mcp_client.py call beatra.models.list

{"capability": "text_to_speech"}

printf '%s' '{"input":"<the written line for this slot>","voice":"voice_...","format":"mp3","client_request_id":"opaque-onboard-speech-01"}' | python3 scripts/mcp_client.py call beatra.speech.synthesize

Do not configure or call a host Beatra Connector, and do not use REST/OpenAPI as a fallback.

Account balance

When the user asks how many credits remain or whether a live estimate fits, call beatra.wallet.get. When they ask what was charged, call beatra.wallet.ledger. Both are read-only. Do not invent an account-balance or top-up tool. Do not make wallet.get a required step before every paid submit.

When a model card comes back carrying a top_up block, relay its tiers as the card lists them and in that order. Do not rank them, do not talk one down, and do not pick one for the user. Which tier suits them is their call, made on the wallet page with the whole list in front of them. Never quote a tier from memory.

References by task

• For slot lists, payloads, and recovery, read Customer onboard voice workflow.
• For authorization and the non-billable registration step, read installation and authentication and installation registration.
• For shared task, billing, and connection details, read tasks and results, billing, errors, and recovery, and Bundled MCP Client diagnostics.
• For update guarantees and controls, read automatic updates and safety. For removal, read uninstall and disconnect.

Runtime and safe automatic updates

The bundled client silently checks for a newer release at most once every 24 hours per installation. When a newer version is available, it installs automatically without separate confirmation. It downloads only from the fixed official Beatra discovery and immutable CDN paths for this package, channel, and locale, verifies discovery data, archive, manifest, and every packaged file, and replaces only package-owned files.

Update checks, downloads, verification, replacement, rollback, and recovery fail open: the current installation remains usable and the original command continues. An update failure never authorizes retrying a paid clone or speech request. The setting persists for this installation. See automatic updates and safety.

python3 scripts/mcp_client.py update --auto off
python3 scripts/mcp_client.py update --auto on
python3 scripts/mcp_client.py update --check