customer-support-memory

通过 BlueColumn 持久向量记忆为客服场景提供跨会话上下文：先调用召回接口查询客户历史工单，用结果个性化回复，结束后再用存储或速记接口写入工单摘要。需 BlueColumn API key，通过 curl 调用外部接口。

bluecolumnconsulting-lgtm

热度 13.83

最近更新 2026-08-01 07:32:02

分类：知识依赖：代码执行 / 第三方 API应用场景：笔记整理 / 研究

安装技能

复制下面的话术发给你的 Agent，它会通过 secure-skills 检索并安装该技能。

执行命令安装此 skill： npx secure-skills-cli add customer-support-memory

Metadata

name: customer-support-memory
description: Give AI agents Customer support that never re-asks. using BlueColumn persistent memory. Use when an agent handles support tickets and needs full context; when the user wants to store, recall, or search customer support memory context. Requires a BlueColumn API key (bc_live_*).

Customer Support Memory — BlueColumn Skill

Customer support that never re-asks.. Powered by BlueColumn (bluecolumn.ai) persistent vector memory.

Setup

Read TOOLS.md or the platform secret store for the BlueColumn API key (bc_live_*). Base URL: https://xkjkwqbfvkswwdmbtndo.supabase.co/functions/v1

Store

curl -X POST .../agent-remember \
  -H "Authorization: Bearer <key>" \
  -H "Content-Type: application/json" \
  -d '{"text": "Ticket #4412: Jane reported rate limiting on Developer plan. Escalated to billing.", "title": "customer-support-memory - note"}'

Quick note

curl -X POST .../agent-note \
  -H "Authorization: Bearer <key>" \
  -H "Content-Type: application/json" \
  -d '{"text": "Ticket #4412: Jane reported rate limiting on Developer plan. Escalated to billing.", "tags": ["customer-support-memory"]}'

Recall

curl -X POST .../agent-recall \
  -H "Authorization: Bearer <key>" \
  -H "Content-Type: application/json" \
  -d '{"q": "What is the history of Jane's support tickets?"}'

Workflow

On new context, first recall: What is the history of Jane's support tickets?
Use the answer to personalize the response
After the interaction, store the summary via /agent-remember

Docs

Full API reference: https://bluecolumn.ai/docs — fields are text, q, tags (not content/query/note).