Freshdesk

这是一款基于Python 3.10+的CLI工具，无需额外依赖，需配置Freshdesk API密钥及域名使用。核心功能涵盖工单的增删改查、回复、添加备注，以及联系人、公司、客服人员等资源的管理。典型场景包括客服团队批量筛选工单、快速创建/更新工单状态、查询客户信息等。输入为带参数的CLI命令，输出默认JSON格式，添加--human参数可获得易读的格式化输出。

aiwithabidi

热度 60.21

最近更新 2026-05-10 17:40:54

分类：自动化依赖：代码执行 / 第三方 API应用场景：任务管理 / 工作流 / CRM

安装技能

复制下面的话术发给你的 Agent，它会通过 secure-skills 检索并安装该技能。

执行命令安装此 skill： npx secure-skills-cli add freshdesk

Metadata

name: freshdesk
description: Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API
homepage: https://www.agxntsix.ai
license: MIT
compatibility: Python 3.10+ (stdlib only — no dependencies)
metadata: {"openclaw":{"emoji":"🆘","requires":{"env":["FRESHDESK_API_KEY","FRESHDESK_DOMAIN"]},"primaryEnv":"FRESHDESK_API_KEY","homepage":"https://www.agxntsix.ai"}}

🆘 Freshdesk

Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API

Requirements

Variable	Required	Description
`FRESHDESK_API_KEY`	✅	API key
`FRESHDESK_DOMAIN`	✅	Domain (yourcompany.freshdesk.com)

Quick Start

# List tickets
python3 {{baseDir}}/scripts/freshdesk.py tickets --filter <value> --email <value>

# Get ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-get id <value>

# Create ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-create --subject <value> --description <value> --email <value> --priority <value> --status <value>

# Update ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-update id <value> --status <value> --priority <value>

# Delete ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-delete id <value>

# Reply to ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-reply id <value> --body <value>

# Add note
python3 {{baseDir}}/scripts/freshdesk.py ticket-note id <value> --body <value>

# List conversations
python3 {{baseDir}}/scripts/freshdesk.py conversations id <value>

All Commands

Command	Description
`tickets`	List tickets
`ticket-get`	Get ticket
`ticket-create`	Create ticket
`ticket-update`	Update ticket
`ticket-delete`	Delete ticket
`ticket-reply`	Reply to ticket
`ticket-note`	Add note
`conversations`	List conversations
`contacts`	List contacts
`contact-get`	Get contact
`contact-create`	Create contact
`companies`	List companies
`agents`	List agents
`groups`	List groups
`roles`	List roles
`products`	List products
`satisfaction-ratings`	List CSAT
`time-entries`	Ticket time entries

Output Format

All commands output JSON by default. Add --human for readable formatted output.

python3 {{baseDir}}/scripts/freshdesk.py <command> --human

Script Reference

Script	Description
`{{baseDir}}/scripts/freshdesk.py`	Main CLI — all commands in one tool

Credits

Built by M. Abidi | agxntsix.ai YouTube | GitHub Part of the AgxntSix Skill Suite for OpenClaw agents.

📅 Need help setting up OpenClaw for your business? Book a free consultation